Having kicked off a pretty good discussion about improving user interaction models in enterprise applications yesterday, I wanted to follow up with a pointer.
I was pretty sure I had written up WebSphere Communications Enabled Applications (CEA) after Impact 2009, but apparently not. But its worth pointing to, because it allows for very simple programming of new customer interaction models. The guy behind the project is friend-of-RedMonk Savio Rodrigues. So what is CEA for?
Potential applications include more effective data entry, say, where the customer can correct the call center agent in real time. What about switch networking and VOIP? Well-CEA is designed to allow click to call, again with just a simple tag in the portal, to Cisco and Nortel gear, and supports SIP.
My key point is that with a minimum of fuss, and perhaps not enough fanfare, IBM is making it easier for its customers to collaborate with their customers, while taking advantage of all the “systemsness” of the platform, SSO and so on. New user interaction models in a WebSphere feature pack. That’s useful. Now David Boloker needs to finish off Blue Spruce (IBM video codec project) and IBM will be in good shape…
IBM is a client. Savio is a friend.