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RedMonk Radio Episode 04 – The 16 Hour Support Call

In this episode, we talk with Chris Dalby about The 16 Hour Support Call.

The second half of this recording will be out tomorrow, as episode 05.

You can download the episode by clicking here.

Or subscribe to the podcast feed (in iTunes, for example):

As always, you can send comments to [email protected]: MP3’s or text would be great. Or, just leave comments below or on your own blog.

Disclaimer: Microsoft is a client.

Categories: Companies, Podcasts, RedMonk Radio Podcast.

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2 Responses

  1. I too have had the 12+ hour type of support call with Microsoft. It had to do with restoring a backup of a SBS 2003 install. The restore would not boot, so instead we re-installed the OS then recreated the users and then tried to restore the Exchange datastore. Problem is that you cannot recreate users and then restore the datastore, since the guid for the users will not match the mail boxes on the datastore. Also, there is no way to override the permissions the mailboxes in the datastore. In the end we gave access to our server to Microsoft and they had to hack the registry to get it to work.
    After the restore they recommended a new backup strat for Exchange. Dump pst files. Our server dumps each users pst file every hour to a share that is backed up by veritas. Nice system.

  2. Hey Cote, thanks for the airtime! I have recently posted a follow up blog which outlines the only way we would now do an SBS upgrade.

    Hindsight is a wonderful thing – In the land of the blind, the one eyed man is king.