A quick review for those of you who don’t score at home:
- I run Linux on the desktop
- A month ago, I corrupted my Linux partition and have been running Windows since
- The hard drive may or may not contain bad blocks (read: I no longer trust the drive)
- A new hard drive, therefore, was required to get back to Linux
- I ordered said hard drive maybe a week and a half ago
- Said hard drive was to ship yesterday
Now everyone’s more or less up to speed (not that it matters). What do I find in my email?
Subject Line: Your Lenovo order [ORDER#] has been delayed.
Dear STEPHEN O’GRADY
We apologize, but we are unable to ship one or more items on your order but anticipate shipment within 30 days of this notification.
Our online order status tool displays the latest information on your order, therefore a revised estimated ship date is not included in this notification. Please continue to visit the online order status tool, available 24 hours a day, to view the latest information on your order status:
http://www.lenovo.com/shop/orderstatus/login.cfm?cid=[ORDER#]
If you would like to change or cancel your order please call Lenovo Sales at our toll-free customer service number, 1(866)428-4465, or email [email protected]. If we do not hear from you before we ship your order, we will assume that you have agreed to this shipment delay.
You are a valued customer and we apologize for any inconvenience this delay may have caused.
Lenovo Customer Support
NOTE: Please do not reply to this message; it comes from a notification-only address that cannot accept replies.
What does this mean? That I’m going to be on Windows far longer than I had planned – likely through OSCON at least. Highly unfortunate.
David Churbuck says:
July 11, 2006 at 3:18 pm
Call me. 508 360 6147 or email me the order confirm and I’ll see if I can ease your pain.
Alex says:
July 11, 2006 at 11:22 pm
Is there a reason you can’t use a stock hard drive?
stephen o'grady says:
July 12, 2006 at 6:42 pm
David: thanks so much for all of the help – much appreciated.
Alex: yes there is – i’m an idiot. in all seriousness, i don’t think i’ve ever purchased hard drives, memory, etc from the original manufacturer. in this case, however, probably because the laptop is so small i just somehow decided that lenovo only could provide it.
an opinion which was totally incorrect, of course. i’ve since cancelled the original order and ordered a new one from a third party.
thanks for the suggestion.
Mike Dolan says:
July 13, 2006 at 5:21 pm
It’s funny how if your laptop is under warranty they’d probably be out there next day with a new drive for you…. but if you pay them an obnoxiously marked up price for the drive b/c you’re out of warranty.. well then you run into problems. So you’re better off if you are not paying them seems to be the logic.
I had this same problem with Dell at one point. Ended up canceling and buying through 3rd party.
pcwizard9 says:
July 17, 2006 at 12:31 pm
Stephen,
I feel your pain! I lost a Win2000Pro HD which just dumped all the heads onto the platters, making a hell of a screaming sound before I killed the power!
I have been reading the posts on Lockergnome and followed your comment here.
Thought I’d let you know Win2K users suffer as well from warranty avoidance. The HD manu wanted me to send them the drive, my cost, and if THEY determined it was a drive failure not user-caused, they would replace it. I had too much work related data on it and couldn’t send it in, my company wanted it destroyed. Moral, put the work data on a USB stick! Create a CD image of your HD, and buy Western Digital HD’s!!!
Best in the business, imho…
l8r,
pcwizard9
LBM says:
May 30, 2007 at 3:28 am
I am presently caught up in a nightmare of a three month wait on a lower priced Thinkpad that showed everything in stock when I ordered it. I cannot get any response from lenovo other that the online estimated shipping date of 7-2-07 and I ordered this thing (a lower priced r60 everything showing in stock) on 4-28-07. Lenovo will not even give me a reason why.
Without help, I will undoubtedly have to return it as soon as it arrives.
Can anyone help me, or must I call the BBB or go on TV downgrading IBM or something?
How do they sell these things?