AccelOps for Service Providers – Brief Notes

Brief notes are summaries of briefings and conversations I’ve had, with only light “analysis.” This one covers the a new AccelOps release.

Ever since CA Technologies purchases of Nimsoft for some $400 million in cash, I’ve seen numerous IT Management vendors target service providers. And why not? Service providers have long rested in an undifferentiated market and with the advent of something new in “hosting,” cloud computing, the pressure has been on to provide more features to users. A strong IT management tool fits the bill there, so little wonder many startups and others in this area are trying to fill that hole.

AccelOps has recently launched a service provider version of it’s SaaS IT Management platform (along with a virtual appliance, if you prefer), AccelOps 2.1 SP. It wraps up the in-depth monitor, event management, analytics, and CMDB (see my previous write-up for more detail). The full rundown from AccelOps is:

AccelOps SP edition delivers multi-tenancy, console consolidation, advanced incident management, agentless-discovery, automated integration, and dynamic scaling to manage multiple customers or multiple divisions on-premise, off-premise and in the cloud.

Having a multi-tenant architecture is key for the service provider bundling. Here, the point is a service provider can take the AccelOps 2.1 Service Provider edition and offer it for use among their own customer base.

Having worked on a similar product in my previous life, PATROL Express, there’s certainly utility to service providers with a multi-tenant tool like this. Throwing in white-labeling, “super users,” and other administrative things and you can start to provide IT management as a service among your own customers or internally at a company if you want to divide things up that way.

More

• Official press release on AccelOps 2.1 SP.
• Susana Schwartz covers AccelOps 2.1 SP.
• David Hamilton covers it as well.
• A more in-depth look and review of AccelOps from myself.
• A webinar I did with AccelOps on root cause analysis in virtualized, cloud, and “traditional” settings.

Disclosure: AccelOps is a client, as are many other IT Management vendors.