---
title: Bridging the Gap Between Customer Support and Engineering (Rachel Stephens w/ PagerDuty)
date: 2023-03-07T18:11:12Z
modified: 2023-03-07T18:11:12Z
permalink: "https://redmonk.com/blog/2023/03/07/bridging-the-gap-between-customer-support-and-engineering-rachel-stephens-w-pagerduty/"
type: post
status: publish
excerpt: ""
wpid: 3370
categories:
  - Appearances
tags:
  - Appearances
  - pagerduty
featured_image: "https://redmonk.com/wp-content/uploads/2023/03/bridging-the-gap-with-rachel-stephens.png"
timestamp: 2023-03-07T18:11:12Z
---

Are your customer support and engineering teams working in silos, unaware of what is happening on the other end? Kat Gaines and Rachel Stephens discuss some of the pitfalls that can lead to this situation, and how to avoid them for smoother customer operations and happier teams.

This [Page it to the limit](https://www.pageittothelimit.com) podcast aired on March 7, 2023.

[Recording and Show Notes](https://www.pageittothelimit.com/bridging-the-gap-with-rachel-stephens/)