Coté speaks with Divakar Jandhyala of eVapt about what IT management for Software as a Service (SaaS) looks like and needs. Conversation also turns to the effects of SaaS on the IT department, and what the IT department of the future may look like. Finally, they end up talking about the effect of wider use of SaaS on open source thinking: for example, what open services would look like and the freedoms they would enable.