{"id":837,"date":"2007-01-09T17:02:39","date_gmt":"2007-01-09T17:02:39","guid":{"rendered":"http:\/\/www.redmonk.com\/jgovernor\/2007\/01\/09\/adoption-versus-deployment-nailed-by-mike-gotta-read-this-post\/"},"modified":"2007-01-09T17:02:39","modified_gmt":"2007-01-09T17:02:39","slug":"adoption-versus-deployment-nailed-by-mike-gotta-read-this-post","status":"publish","type":"post","link":"https:\/\/redmonk.com\/jgovernor\/adoption-versus-deployment-nailed-by-mike-gotta-read-this-post\/","title":{"rendered":"Adoption versus Deployment: Nailed by Mike Gotta. Read This Post."},"content":{"rendered":"<p>More great work from <a href=\"http:\/\/mikeg.typepad.com\/perceptions\/2007\/01\/technology_depl.html\">Billybob at Burton<\/a>. Great piece arguing that we need to get better at ensuring people actually use the technology we deploy. No its not IT&#8217;s fault if people don&#8217;t understand how to use the platform- did you OK a major training budget? I thought not.<\/p>\n<blockquote><p>My sense is that organizations need to prioritize technology literacy and adoption issues over the next couple of years and closely involve IT organizations in such efforts. 2007 and 2008 will see a wave of new applications and infrastructure platforms coming out from major vendors and the emergence of more socially-oriented tools (e.g., blogs, wikis, RSS, tagging, and social networking). These new platforms do indeed offer powerful new metaphors for people to work differently than previous generations of technology.<\/p>\n<p>But the tipping point, in terms of delivering value back to the enterprise, is shifting from deployment (simply making the technology available) to adoption (making sure that users change behaviors). This is more than simply training on the tools, it&#8217;s about making sure that users are aware of the capabilities of these tools (i.e., literacy) and are willing to work differently (take risk, explore new ways of thinking, new ways of doing and new ways of interacting).<\/p><\/blockquote>\n<p>Mike has nailed something important here. He is focusing on collaboration tooling (his beat) but the argument will stand up just as well for Microsoft Office 12, which is a different beast from its predecessors. It will require training to take advantage of its simplification&#8230;<\/p>\n<p>If you&#8217;re an enterprise its time to start thinking about how to get people to use technology more effectively. If you&#8217;re a service provider its time to invest in training capabilities. If you&#8217;re a software vendor its time to think about packaged training, not just packaged software.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>More great work from Billybob at Burton. Great piece arguing that we need to get better at ensuring people actually use the technology we deploy. No its not IT&#8217;s fault if people don&#8217;t understand how to use the platform- did you OK a major training budget? I thought not. My sense is that organizations need<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[1],"tags":[],"class_list":["post-837","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9wfjh-dv","_links":{"self":[{"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/posts\/837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/comments?post=837"}],"version-history":[{"count":0,"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/posts\/837\/revisions"}],"wp:attachment":[{"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/media?parent=837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/categories?post=837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/redmonk.com\/jgovernor\/wp-json\/wp\/v2\/tags?post=837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}