{"id":634,"date":"2007-02-16T14:18:27","date_gmt":"2007-02-16T20:18:27","guid":{"rendered":"http:\/\/www.redmonk.com\/cote\/2007\/02\/16\/best-customer-service-experience-of-the-year-victorinox\/"},"modified":"2007-02-16T14:18:27","modified_gmt":"2007-02-16T20:18:27","slug":"best-customer-service-experience-of-the-year-victorinox","status":"publish","type":"post","link":"https:\/\/redmonk.com\/cote\/2007\/02\/16\/best-customer-service-experience-of-the-year-victorinox\/","title":{"rendered":"Best Customer Service Experience of the Week: Victorinox"},"content":{"rendered":"<p class=\"pic\">\n<a href=\"http:\/\/www.flickr.com\/photos\/cote\/268886523\/\" title=\"Photo Sharing\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/farm1.static.flickr.com\/105\/268886523_950a51650e.jpg\" width=\"500\" height=\"400\" alt=\"Conference Stuffed Bag\" \/><\/a><\/p>\n<p>Last year <a href=\"http:\/\/www.flickr.com\/photos\/cote\/sets\/72057594054524870\/\">Kim bought me a Victorinox Swiss Army laptop bag<\/a> (the<br \/>\n<a href=\"http:\/\/www.swissarmy.com\/TravelGear\/Product.htm?category=architectureclassic&amp;product=39091&amp;\">&#8220;Wainwright&#8221;<\/a>). It&#8217;s by far the best laptop bag I&#8217;ve ever had, meeting the sweet spot between several critera:<\/p>\n<ul>\n<li>It looks professional without being overly professional, e.g., leather.<\/li>\n<li>It travels well: it&#8217;s durable (with the below exception) and just small enough without being too small.<\/li>\n<li>It&#8217;s got lots of pockets and doo-dads, like the magnet closing &#8220;stash pocket&#8221; which I use <i>all the time<\/i> and the hidden zipper on the back that opens up so you can slide the bag on the handle of your wheely-enabled luggage.\n<\/li>\n<\/ul>\n<p>Tragically, the little clasp things on the strap broke a few months ago &#8212; one after the other. So I&#8217;ve been using it with the strap at it&#8217;s maximal length for a month or so, which is quick annoying for all the walking around I do when on the road.<\/p>\n<p>So, I called up their customer service to see about ordering a new strap. After about 20 seconds I got a live person (at 2PM CST), explained the problem, gave them my address, and now they&#8217;re shipping a new strap, free of charge and covered by warranty. She didn&#8217;t even (as far as I know) look up any account info. Just ship the man a new strap!<\/p>\n<p>Man, that just makes my afternoon: consumerism working ;&gt;<\/p>\n<p><!-- technorati tags start --><\/p>\n<p style=\"text-align:right;font-size:10px\">Technorati Tags: <a href=\"http:\/\/www.technorati.com\/tag\/bags\" rel=\"tag\">bags<\/a>, <a href=\"http:\/\/www.technorati.com\/tag\/customerservice\" rel=\"tag\">customerservice<\/a>, <a href=\"http:\/\/www.technorati.com\/tag\/laptop\" rel=\"tag\">laptop<\/a>, <a href=\"http:\/\/www.technorati.com\/tag\/swissarmy\" rel=\"tag\">swissarmy<\/a>, <a href=\"http:\/\/www.technorati.com\/tag\/victorinox\" rel=\"tag\">victorinox<\/a>, <a href=\"http:\/\/www.technorati.com\/tag\/wainwright\" rel=\"tag\">wainwright<\/a><\/p>\n<p><!-- technorati tags end --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A good customer service experience with Victorinox.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[35],"tags":[],"class_list":["post-634","post","type-post","status-publish","format-standard","hentry","category-the-analyst-life"],"acf":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/posts\/634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/comments?post=634"}],"version-history":[{"count":0,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/posts\/634\/revisions"}],"wp:attachment":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/media?parent=634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/categories?post=634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/tags?post=634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}