{"id":5967,"date":"2011-02-04T16:10:22","date_gmt":"2011-02-04T22:10:22","guid":{"rendered":"http:\/\/www.redmonk.com\/cote\/?p=5967"},"modified":"2011-02-04T16:10:22","modified_gmt":"2011-02-04T22:10:22","slug":"links-for-february-3rd-through-february-4th","status":"publish","type":"post","link":"https:\/\/redmonk.com\/cote\/2011\/02\/04\/links-for-february-3rd-through-february-4th\/","title":{"rendered":"Links for February 3rd through February 4th"},"content":{"rendered":"<ul class=\"deliciousLinks\">\n<li><a href=\"http:\/\/community.ca.com\/blogs\/itil\/archive\/2011\/02\/03\/my-mom-has-an-iphone-and-a-facebook-account-debunking-one-of-the-key-myths-of-self-service.aspx?utm_source=feedburner&amp;utm_medium=feed&amp;utm_campaign=Feed%3A+CS_IteratingOnItServiceBlog+%28Iterating+on+IT+Service+Blog+%28CS%29%29&amp;utm_content=Google+Reader\">My Mom has an iPhone and a Facebook account: Debunking one of the key myths of self-service &#8211; CA on Service Management &#8211; CA Technologies<\/a><br \/>&quot;So let&#039;s face it, if my mother can use self-service it&#039;s time for IT to stop assuming their end users aren&#039;t technical enough. Your end users have smart phones, shop on eBay and read headlines on CNN.com. These users are no longer scared of self-service. They can navigate to a self-service web page, search the knowledge base, collaborate with other users and enter a request. So embrace self-service for your organizations because not only can your end users use self-service they expect it!&quot;<\/li>\n<li><a href=\"http:\/\/www.markshuttleworth.com\/archives\/602\">Private cloud &ldquo;in a box&rdquo; from Dell<\/a><\/li>\n<li><a href=\"http:\/\/www.theregister.co.uk\/2011\/02\/03\/developers_talk_about_the_mac_app_store\/\">Mac App Store: Developer godsend or Evil Empire? &bull; The Register<\/a><\/li>\n<li><a href=\"http:\/\/www.alfresco.com\/media\/releases\/2010\/09\/todd-barr\/\">Alfresco Software Appoints Todd Barr as Chief Marketing Officer<\/a><\/li>\n<li><a href=\"http:\/\/www.principlesofaccounting.com\/chapters.htm\">Principles of Accounting Index<\/a><\/li>\n<li><a href=\"http:\/\/www.tufts.edu\/~gdallal\/LHSP.HTM\">The Little Handbook of Statistical Practice<\/a><\/li>\n<li><a href=\"http:\/\/www.theregister.co.uk\/2011\/02\/03\/openstack_on_ubuntu_partnership\/\">OpenStack: &#039;There will be only one Ubuntu cloud&#039; &bull; The Register<\/a><\/li>\n<\/ul>\n<p><b>Disclosure:<\/b> see <a href=\"http:\/\/www.redmonk.com\/clients\/\">the RedMonk client list<\/a> for clients mentioned.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My Mom has an iPhone and a Facebook account: Debunking one of the key myths of self-service &#8211; CA on Service Management &#8211; CA Technologies&quot;So let&#039;s face it, if my mother can use self-service it&#039;s time for IT to stop assuming their end users aren&#039;t technical enough. Your end users have smart phones, shop on [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-5967","post","type-post","status-publish","format-standard","hentry","category-links"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/posts\/5967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/comments?post=5967"}],"version-history":[{"count":0,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/posts\/5967\/revisions"}],"wp:attachment":[{"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/media?parent=5967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/categories?post=5967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/redmonk.com\/cote\/wp-json\/wp\/v2\/tags?post=5967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}