I reported recently on the physical challenges of getting data back from a cloud once you’d stored it there, but here Neil, pointing to a review of cloud computing services, focuses on the issue of supplier agreements, SLAs, or their lack in cloud computing. Its a really important point.
In a cloud computing environment, the vendor holds the strings. If at any time the vendor decides that a customer is in violation of the terms of its service, that customer’s application can go dark now, immediately, and completely unilaterally — SLA be damned.
Paul Downey likes to say The Web is Agreement, but perhaps more importantly for businesses The Web Is Contract.
Perhaps at the next CloudCamp – rumored to be in NY (any word, Geir?) we can run a solid discussion about the contyctual and legal aspects of what Dion Hinchliffe has defined as Cloudsourcing. Perhaps we could even create some standard templates for agreements.
One guy I am absolutely sure would have been all over these supplier agreements, fighting the users’ corner as ever is Ed Foster of gripelog fame. He passed away last weekend, and will be sorely missed. Ed really was an advocate for the user.
photo credit, barto, under CreativeCommons Attribution 2.0 license.