I have spoken to major organizations, such as Royal Bank of Scotland, using Bugzilla to manage application development and issue tracking. As such this service is (hopefully) part of an IT Governance structure. There are plenty of vendors out there with products in this regard, and some of them even have customers. I am looking for stories about Bugzilla used in a Governance context; that is, as part of a Compliance Oriented Architecture.
I meant to throw this out there yesterday, as part of my answer to James McGovern’s COA call to action.
James wants to see analysts fill out stories about how users and using stuff, and also to see COA buildout, and also to push analysts to properly consider open source technology in their models. I am therefore trying to kill three birds with one stone. lets see if stories and anecdotes come to me. One reason i am fascinated by Bugzilla in this context is that is it also used in some cases to manage outsourced app dev. Quality control becomes harder and more critical when distributed across borders.
How is your organization using Bugzilla?
Is this purely a development function, or is it tied into a broader IT Governance strategy.
Are you using Bugzilla in non-IT contexts at all?Or perhaps IssueZilla.
I am just as interested to know if you evaluated, ignored or love the tool.
Oh yeah- what about O’Reilly types? Nathan?
I should also ask some IT-Governance folks such as Chris Byrne.
If this post bears any fruit i will take it off the tree and stick it in our new wiki.