Links for February 3rd through February 4th

• My Mom has an iPhone and a Facebook account: Debunking one of the key myths of self-service – CA on Service Management – CA Technologies
  "So let's face it, if my mother can use self-service it's time for IT to stop assuming their end users aren't technical enough. Your end users have smart phones, shop on eBay and read headlines on CNN.com. These users are no longer scared of self-service. They can navigate to a self-service web page, search the knowledge base, collaborate with other users and enter a request. So embrace self-service for your organizations because not only can your end users use self-service they expect it!"
• Private cloud “in a box” from Dell
• Mac App Store: Developer godsend or Evil Empire? • The Register
• Alfresco Software Appoints Todd Barr as Chief Marketing Officer
• Principles of Accounting Index
• The Little Handbook of Statistical Practice
• OpenStack: 'There will be only one Ubuntu cloud' • The Register

Disclosure: see the RedMonk client list for clients mentioned.